Privacy Notice

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us.  It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights and how rummage 4 property Ltd - the data controller - uses your data.  

 

 

Protecting Your Privacy

 

Your trust is important to us, so keeping your personal information safe and secure remains our top priority.  We use the most up-to-date technologies to protect the information you give to us. We hope the following sections will answer any questions you have about how we protect your privacy but if not, please do get in touch with us.

 

When do we collect your personal data

  • When you visit any of our websites

  • When you purchase a product or service

  • When you engage with us on social media

  • When you download or install one of our apps

  • When you join our membership programme

  • When you contact us by any means with queries, complaints etc

  • When you enter prize draws or competitions

  • When you book any kind of appointment, demo with us or book to attend an event

  • When you choose to complete any surveys we send you

  • When you comment on or review our products and services

  • When you fill in any forms for example at a trade show or event

  • When you’ve given a third party permission to share with us the information they hold about you


 

How we use your information  

 

We use your information in a number of different ways - what we do depends on the information.  

 

 

Your contact details

 How we use your name and contact details and why?

  • We process your registration and expression of interest

    • To send you further information on what we are able to offer you

  • We send you service messages by text, e-mail or through our app, such as order details

    • We want to keep you up to date with your order status

  • Sending you information by email, SMS, or post about our new products and services

    • To keep you up to date.  We only send this with your permission and may store information in a third party mailing system.  We have and do use Mailchimp which stores contact information.

  • Fraud prevention and detection

    • To prevent and detect fraud against either you or rummage4 property Ltd, unfortunate but for both of our interests

  • Showing you rummage 4 property Ltd adverts as you browse the web

    • So you are able to see our latest products and offers.

  • Finding out what you, and other customers like

    • To ensure we are giving you what you want and to stay ahead of the competition

 

 

Your contact history with us

What you’ve said to us - for example over the phone, by email or social media

 

 

How we use your contact history

  • Provide customer service and support

    • We’ve got to do this to keep track of your customer experience and provide the best service to you

  • Train our Staff

    • So that, when you contact us, you get the best possible customer service


 

Purchase history and pending orders

 

What you’ve bought from us, your membership status or what orders maybe pending

 

How we use your purchase history & why?

  • Finding out what you, and other customers like

    • To ensure we are giving you what you want, and to stay ahead of the competition

  • Provide customer service and support

    • We need to do this to perform our contract with you

 

You don’t have to give us any of your personal information but if you don’t, you are unlikely to receive our optimal customer experience.  But that is your choice - and we respect that.

 

We may also anonymise and aggregate personal information (so that it does not identify you)  and statistics for the purpose of monitoring website usage in order to help us develop and improve the website and our services, testing our IT systems, research, data analysis,  and may provide such aggregate information to third parties.

 

Explaining the legal bases we rely on

 

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

 

 

Consent

 

In specific situations, we can collect and process your data with your consent.

 

  For example, when you tick a box to receive email newsletters.  


 

Contractual obligations

 

In certain circumstances, we need your personal data to comply with our contractual obligations.


 

Legal compliance

 

If the law requires us to, we may need to collect and process your data.  

 

Legitimate interest

 

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.


 

Sharing your information

 

We do not, and will not, sell any of your personal data to any third party - including your name, address, email address as we want to earn and maintain your trust.  We believe this is absolutely essential in order to do that.

 

However, we may from time to time share your data with carefully selected third parties whose products or services help us run our business or we believe may be of interest to you.  If you do not wish to disclose your data, please let us know by emailing request@rummage4property.co.uk

 

We may also want to provide you with related information from third parties we think may be of interest to you.  If you would rather not receive this information, please email us at marketing@rummage4property.co.uk and we will take care of this for you.

 

Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA, however, we have taken the steps outlined above to keep your data secure.


 

Keeping your information

 

We’ll hold onto your information for as long as you use our services, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide support-related reporting and trend analysis only.

 

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after it is no longer needed to provide the service to you.


Your rights

 

Your rights relating to your personal information:

 

  • The right to be informed about how your personal information is being used

  • The right to access the personal information we hold about you

  • The right to request the correction of inaccurate personal information we hold about you

  • The right to request we delete your data, or stop processing it or collecting it, in some circumstances

  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time

  • The right to complain to your data protection regulator, the Information Commissioner’s Office

 

If you want to exercise your rights, have a complaint, or just have a few questions please contact us.

 

Changes to how we Protect Your Privacy

 

We may change this page from time to time, to reflect how we are processing your data.

 

If we make significant changes, we will make that clear on our website or other services, or by some other means of contact such as email, so that you are able to review the changes but you are welcome to come back and check it whenever you wish.

 

Cookies

 

We use cookies on our website and mobile site to provide a better experience for our users.  For more information on cookies, please see our cookie policy

 

How to contact us

 

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

 

If you:

 

  • Have any questions or feedback about this notice

  • Would like us to stop using your information

  • Want to exercise any of your rights as set out above, or have a complaint please don’t hesitate to contact us, we will be happy to answer any questions you may have.

 

You can email us at at dataprotection@rummage4property.co.uk or write to us at;

 

rummage4 property Ltd, Grenville House, 9 Boutport Street, Barnstaple, Devon, EX31 1TZ.

rummage 4 property ltd is registered in England & Wales No.10658054 Grenville House, 9 Boutport Street, Barnstaple, Devon, EX31 1TZ